We publish the report Lumen V ‘Virtual Service Channel: learnings and challenges for the future’

Continuing with the series of LUMEN studies, which aim to provide information on current migration issues, the fifth report ‘Canal de Atención Virtual: learnings and challenges for the future’ has been published. On the occasion of the first anniversary of the declaration of the State of Alarm in Spain, this issue focuses on the articulated response carried out by the Jesuit Migrant Service (SJM by its Spanish acronym) at a time of such a complex crisis for everyone.

Through this channel (a new and creative service that emerged as a result of the first confinement) the Jesuit Migrant Service has tried to replicate its usual services, adjusting to a completely different context and offering answers at a time of many doubts. In addition, the channel provided an insight into the problems and concerns that people have faced at each stage of the atypical 2020:

What happens to my appointment at the Immigration offices? If my documents expire during the state of alarm, will they be valid? Could the Administration respond during the alarm and require new documentation? Can I reach an agreement with my landlord to postpone the payment of rent because of my new situation? Can I return to Spain if I have been stuck abroad? What if I was on tourism in Spain and all flights to my country have been cancelled?

Reflecting on its functioning, the lessons learned and the challenges that remain on the horizon, with this report we would like to thank all citizens for the joint effort and solidarity shown at such a complicated time, which encourages us to continue working in a new way to be close to migrants in Spain.

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